Refund and Return Policy

Thank you for shopping at rteac.com. We strive to ensure your satisfaction with our products. Please read our Refund and Return Policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within 30 days of the delivery date.
• You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

• Software downloads
• Gift cards
• Items marked as non-returnable

2. How to Initiate a Return

1. Contact our customer support team via the contact information on our website to initiate a return request.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will provide you with a return authorization and instructions on how to return the item(s).

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service and insuring the return shipment, as we are not responsible for lost or damaged returns.

4. Inspection and Processing

Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. If the return is approved, we will process your refund or exchange within 7-10 business days.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method. Please note that it may take some time for your bank or credit card company to process the refund and post it to your account.

6. Exchanges

If you would like to exchange an item, please indicate this when initiating the return request. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the cost of return shipping.

8. Non-Returnable Items

Certain items are non-returnable, as indicated at the time of purchase. These items are typically final sale items or items that cannot be returned for hygiene reasons.

9. Contact Information

If you have any questions about our Refund and Return Policy, please contact us using the contact details provided on our website.